Please read the below stated points for any cancellations.
Please understand that the points mentioned in the policies are with reference to the time slots on the website selected by the user in checkout process.
Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by customer in order placed. Consider conditions stated below –
- If the cancellation request comes to AlkhairFlowers before 24 hours to the start of time slot selected – 10% of order value is charged as cancellation charges. 90% refund to Bank Account.
- If the cancellation request comes to AlkhairFlowers between 12 – 24 hours before the start of time slot selected then – 20% of order value will be deducted as cancellation charges. 80% refund to Bank Account.
- If cancellation is request comes to AlkhairFlowers within 12 hours to the start of time slot selected – 100% of order value will be deducted as cancellation charges. 0% refund to Bank account.
In any of the cases above Wallet refunds and Bank refunds can be initiated only at the discretion of company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.
NO cancellation requests are accepted on order placed in following categories.
- Same day delivery category – If your date of placing an order and delivery date of that order are same, we do not accept cancellation request. If you cancel it, or receiver does not receive it – you are not entitled to any refund.
- Same day mid-night delivery orders can not be cancelled.
- Special day orders can not be cancelled and no refund is initiated for them.
Same day Orders
We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is same. We attempt to do same day delivery of the requested products but DO NOT PROMISE so.
We will process same day delivery orders within 24 hours of requested date and time slot.
- AlkhairFlowers takes same day orders for day before 12 pm. It is attempt to do same day delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.